Simple yet powerful features powered by our A.I. technology

Thinkcol.AI analyzes for psychological signals and recommends one of the prebuild responses templates designed to show compassion with your customers.

 

Connect your past dialogue conversation and business rules in our platform for making past knowledge easily searchable to agents during customer interaction.

 

Our algorithm analyzes every message for suggesting the next best action or response, reducing redundant customer interactions.

 

Emotional Intelligence

Our Service Trainer provides real-time guidance to help agents better engage and connect with customers.

LIVE COACH FOR BETTER CUSTOMER SERVICE.

Speed up training time of new service agents while retraining existing agent

The AI service assistant will learn from past customer interactions and act as a live job coach to human agents during live customer conversations, so they don’t have to reinvent the wheel at every step.

SEND THE RIGHT MESSAGE.

After the AI is trained, every new message the company receives will be reviewed by the AI Assistant which will suggest the best response or approach for responding to a customer. An agent can suggest to either approve or send a personalized the message. Whenever a message is customized, a manager can later approve if this new knowledge should be adopted by other agents.

ACTIVE-LEARNING ALGORITHM.

Start training with very few data

Our technology uses an active-learning algorithm which provides suggestions to generate the AI’s training data. This fills in gaps caused by insufficient amounts of annotated data, a problem that many companies face in their operations.

CUSTOMERS VOICES.

Understand clients’ frustrations and emotions from your chat logs

The A.I. service agent provides an advanced data visualization tool which extracts insight in an easily shareable format for reporting.

AI IS OUR DNA.

GET STARTED