WHO WE ARE.

Since 2017, Thinkcol has been in partnership with Lenovo, the largest PC manufacturer in the world, to develop AI solution for their Customer Service team. Through this partnership, we have designed an AI platform that puts your customer interactions data as the core backboned of any digital service strategy.

  • Enabling customer service operations to provide real-time guidance to every service agent, so that every customer interaction can be handled based on the previous best practice.

  • Developing scalable and customizable deep learning technology for enterprise to not only solve the problems of today but also to customize solution for solving future business challenges.

  • Creating a collaborative ecosystem between AI and Human to exchange knowledge and deliver real business results.

While Thinkcol.AI can support a whole wide of business, we want to make sure that our solution is suitable for your customer service operations.

If your customers service team has 10 or more service agents to handle a large inbound of repetitive customer conversation in multiple languages across the word

AND

If there is a long on-boarding process to train your service team to handle complex customer process (e.g. shipping, warranty, refunds, and troubleshoot)

Chances are Thinkcol.AI will help you reduce your new agent training cost and improve customer interactions.

1. Leverage our AI platform to monitor and assist every agent interaction with your customer to yield the highest level of customer satisfactions.

2. Capture knowledge from every success and fail customer experience and retrain the AI to share improvement strategy across business operation for developing a business strategy.

3. Easily update the AI Assistant with the latest know how and ensure your agent stays up to date with the latest business know-how.

Step 1: Connect your service center data to our proprietary data processing engine and integrate it with our AI applications plug-in.

Step 2: Provide training for domain experts to embed their business logic into our AI application to solve contact center related challenges.

Step 3: Deploy or integrate your customer AI engine into your enterprise system for uncovering insights or automating redundant customer dialogues.

Step 4: Provide on-going annual maintenance service to state up to date with the latest AI capabilities

SOLUTION OVERVIEW.

AI SERVICE TRAINER

Save time and cost in upskilling your service agents.

GUIDE EVERY INTERACTION

Uphold high quality service with all your customers.

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SOCIAL ENGAGEMENT

Engage effortlessly with your social media community.

TALK TO EVERYONE

Route and categorize millions of online customer conversations.

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AI PLATFORM

Empower anyone to build AI centric solution.

POWER OF AI

Latest deep learning and natural language processing technology.

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AI IS OUR DNA.

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